Terms of Service

Effective Date: March 1st, 2024.

1. Introduction

Welcome to Activtel's Business Telephone Service! These Terms of Service (the "Terms") govern your use of our business telephone services (the "Services"). By using our Services, you agree to comply with and be bound by these Terms. Please read them carefully.

2. Definitions

a. "We," "us," or "our" refers to [Your Company Name], the provider of the Business Telephone Service.
b. "You" refers to the business or individual using our Services.

3. Service Description

Our Business Telephone Service offers telephone communication solutions for businesses. This includes but is not limited to:

Voice Calls: Making and receiving voice calls through our network.
Call Features: Access to various calling features such as call forwarding, voicemail, and caller ID.
Billing: Details of our billing procedures and charges for the Services.

4. Use of Services

a. You agree to use our Services in compliance with all applicable laws and regulations, including those governed by the Australian Communications Act (ACA).
b. You may not use our Services for any unlawful or harmful purposes, including, but not limited to, sending spam or engaging in fraudulent activities.

5. Fair Use Policy

a. Our Services are subject to a "fair use" policy, which means that usage may be subject to limitations if we determine that your usage is excessive or detrimental to our network or other users. Such determinations will be made at our sole discretion.
b. Excessive usage may include but is not limited to:

• Consistently making an abnormally high number of calls.
• Using the Services for telemarketing or automated calling systems.
• Engaging in any activity that places an unusually high burden on our network.

6. Billing and Payment

a. Billing details and payment terms will be provided separately.
b. You are responsible for paying all charges associated with your use of our Services.

7. Termination

a. We reserve the right to terminate or suspend your access to the Services at our discretion if you violate these Terms, engage in prohibited activities, or if required by law.
b. You may terminate your use of the Services at any time by providing written notice to us.

8. Privacy

Your use of our Services is also governed by our Privacy Policy, which is available on our website. Please review this policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the extent permitted by law, we are not liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, loss of profits, goodwill, data, or other intangible losses, resulting from your use of our Services.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically.

11. Contact Us

If you have any questions or concerns regarding these Terms, our Services, or compliance with the Australian Communications Act, please contact us at:

Notbig Pty Ltd t/as Activtel
PO Box 300
Kippa Ring, Qld 4021
E-mail: hello@activtel.com.au