Privacy Policy

Effective Date: 1st March 2024

1. Introduction

Welcome to Activtel ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our business telephony services (the "Services").

2. Information we Collect

We may collect the following types of personal information:

• Contact Information: Your name, business address, email address, and telephone number.
• Account Information: Information related to your account, including usernames and passwords.
• Communication Data: Information generated when you use our Services, including call logs, voicemail recordings, and text messages.
• Billing Information: Payment information, such as credit card details or billing address.
• Usage Data: Information about how you use our Services, including call duration and frequency.

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing and maintaining our Services.
• Billing and accounting.
• Communicating with you, including responding to inquiries and providing customer support.
• Monitoring and improving our Services.
• Complying with legal and regulatory requirements.

4. Disclosure of Your Information

We may share your personal information with third parties under the following circumstances:

• With your consent.
• To comply with legal obligations.
• To protect our rights, privacy, safety, or property, or that of others.
• In connection with a business transaction (e.g., merger, acquisition, or sale of assets).

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to your personal information.
• Correction: You can ask us to correct any inaccuracies in your data.
• Deletion: You can request the deletion of your personal information.
• Objection: You can object to the processing of your data for specific purposes.

7. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on our website.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Notbig Pty Ltd t/as Activtel
PO Box 300
Kippa-Ring, Qld 4021
E-mail: hello@activtel.com.au